Question：The stationery and printing company S Co, has recently upgraded its computers and printers so that more production has become automated. Many middle managers will now be made redundant.
This is known as:
A. Outsourcing
B. Delayering
C. Downsizing
D. Degrading
The correct answer is: Delayering
Rationale: Information technology has enabled managers or staff 'lower down' the hierarchy to make decisions previously made by middle management. This is known as delayering.
Pitfalls: You may have been tempted to think that this was downsizing. Downsizing, however, means reducing staff from all levels or layers in the business.
Ways in: It is 'layers' of middle management that have been removed. This may help to direct you to the answer 'delayering'.

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