Question：A sales team is assessed according to the number of sales calls made, number of leads generated, and number and value of sales made.
Which appraisal technique is described in this example?
A.Behavioural incident
B.Rating scale
C.Guided assessment
D.Results-oriented
Answer: D
Rationale: This involves setting specific targets and standards of performance, and measuring performance against them. Behavioural incident focuses on job behaviours; rating scales are the same as grading; and guided assessment is narrative comment on defined characteristics.
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