Question：ZS operates a standard purchasing department, where purchase orders for components needed for manufacturing are raised and sent to suppliers. These will be matched to goods received notes and invoices, and when all three match, the supplier will be paid. All staff spend a great deal of time querying discrepancies and mismatches.
How could the process be re-engineered to eliminate the non value adding activity?
A. Key staff should specialise in solving the problems, leaving most staff members to perform routine tasks.
B. Production staff should order goods directly from suppliers and payment should be made when components are used.
C. Orders should be sent to suppliers using EDI, and payment by BACS on receipt of invoice.
D. Unmatched invoices could be returned to suppliers, and only goods appearing on the original order should be accepted into inventory.
The correct answer is:Production staff should order goods directly from suppliers and payment should be made when components are used.
解析：This would eliminate an unnecessary process, and would ensure that the users of the output of the system perform the necessary tasks. The other suggestions would improve the smooth running of the department, but are not classed as re-engineering, as they do not radically change the process in question.
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