Question：A division of a service company is aware that its recent poor performance has been attributable to a low standard of efficiency amongst the workforce, compared to rival firms. The company is adopting a balanced scorecard approach to setting performance targets. As part of its objective of closing the skills gap between itself and rival companies, the division's management has set a target of providing at least 40 hours of training each year for all its employees.
This is a performance target that reflects:
A. A customer perspective.
B. An internal process perspective.
C. A learning and growth perspective.
D. A finance perspective.
The correct answer is:A learning and growth perspective.
A target of providing at least 40 hours of training every year to improve skills and productivity has a learning and growth perspective.
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