Question：The effectiveness of a training scheme may be measured at different levels.
Which of the following levels would be most appropriate for a team leader seeking to evaluate a training programme designed to improve the productivity of her section?
A. Level 1: trainee reactions
B. Level 2: trainee learning
C. Level 3: job behaviour
D. Level 5: ultimate value
The correct answer is: C
Rationale: Level 1 measures how employees rated the training. Level 2 measures how much they learned: what they know or can do that they didn't do before. However, for a manager concerned with departmental productivity, the important thing is whether the trainees applied what they learned effectively to the job: Level 3. Level 5 is the impact of training on the wider 'good' of the organisation and its stakeholders: this kind of information is usually only available (and worth the cost of gathering and analysing it) at senior management level.
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