Q：John works in the purchasing department of a large confectionery manufacturing company. He is keen to introduce quality assurance to the company and has written a discussion paper for the senior management's meeting. In it he has detailed the features of quality assurance. Which three of the following will be detailed in his paper?
A. The customer can almost eliminate goods inwards inspection and items can be directed straight to production, facilitating JIT production.
B. The savings in cost and time to the customer from receiving better quality products cost the supplier twice as much.
C. The customer and supplier work out and agree inspection procedures and quality control and a third party checks that they are adhered to.
D. The supplier produces to the customer's requirements, thereby reducing rejects and the cost of producing replacements.
E. The supplier guarantees the quality of goods supplied and allows the customer's inspectors access while the goods are being produced.
A：The correct answer is: The supplier guarantees the quality of goods supplied and allows the customer's inspectors access while the goods are being produced; The supplier produces to the customer's requirements, thereby reducing rejects and the cost of producing replacements; The customer can almost eliminate goods inwards inspection and items can be directed straight to production.
The savings in cost and time to the customer from receiving better quality products may cost the supplier more but the customer/supplier relationship is strengthened and the supplier stands a better chance of retaining the customer. There is no third party involved in checking the procedures and quality control that are agreed between the supplier and the customer.
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