Question：A team leader is having difficulties with conflict in the team, due to 'clashes' or incompatibilities in the personalities of two of its members. The leader draws up a list of options for managing the problem.
Which option, from the following list, would be the least practicable?
A. Encourage the members to modify their behaviours
B. Encourage the members to modify their personalities
C. Educate the members about personality differences
D. Remove one of the members from the team
The correct answer is: B
Rationale: Personality is a relatively stable and distinctive concept: it is very difficult (if not impossible) to change personality, and the attempt has radical effects! The other options are constructive approaches to handling personality clashes in a team.
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